Emerging Issues Detection
Warranty costs for manufacturing companies range from 2% to 7% of annual revenue (Source: Warranty Week).
Now imagine a guided analytics platform which combines “Internet of Things” (IoT) type data from your products, text service claims from your technicians/dealers, and your warranty claims data from your ERP/after-sales systems. Can you see how easily you could detect significant issues sooner, trace root causes of warranty spend, or identify the range of potentially impacted products? We have the answer: SAP HANA-based EXA Emerging Issues Detection Platform.
Learn from the Past
and Control Your Present & Future
Our Emerging Issues Detection Platform bridges the chasm between yesterday’s BI reporting, today’s self-service dashboards and tomorrow’s predictive analytics.
The Retrace-Analyze-Control principle of our platform enables you to optimally cope with product issues and alerts, resulting in a significant decrease in warranty costs.
Emerging Issues Detection enables data traceability from the end customer through to the factory process, enabling you to isolate the origin of the product or part failure. The platform combines harmonized machine data, ERP data, as well as service and claims history into one analytical framework.
The Emerging Issues Detection Platform gives you the power to optimize your processes by determining patterns and validating hypotheses using advanced reporting capabilities and data analysis.
Key Features and Benefits
- Pre-built, HANA-based framework for guided analytics
- Strong out-of-the-box analytical capabilities, including fuzzy text matching, guided search, and pre-built dashboards
- A solid foundation for advanced predictive analytics based on HANA-PAL (Predictive Analytics Library) or HANA-R integration
- Data model to combine machine/sensor data, warranty and service claims, as well as other relevant ERP data
- Modern SAP UI5-based interface
- Evidence package – a user and case-specific combination of data, charts, and results which can be used for further offline discussions or detailed deep-dive analysis
- Interface for visual analytics tools, such as Tableau or SAP Lumira
Requirements and Outcome
- Use of vehicle telematics data as well as service and warranty claims for early issue detection
- Easy-to-use platform which allows engineers and analysts access to self-service analytics
- Workflow and data integration capabilities beyond what commercial off-the shelf self-service analytics tool vendors offer today
Through the implementation and use of the Emerging Issues Detection Platform, our client can now do the following:
- Identify relationships between telematics alerts, service claims, and resulting warranty payments
- Identify issues early on which will result in warranty payments while significantly lowering warranty costs
- Enable business users to better discuss the impact and priority of each issue based on thorough evidence packages
- Balance the flexibility and openness of a self-service analytic tool with the complexity of advanced analytical algorithms without a steep learning curve for the business users
Data integration is the key to success in Emerging Issues Detection, as well as in any analytics project dealing with disparate data sources.
This Whitepaper discusses various approaches and provides practical advice and Best Practices.