Guided analytics for Service & Warranty Management
Warranty costs for manufacturing companies range from 2% to 7% of annual revenue.
Imagine a guided analytics platform which combines “Internet of Things” (IoT) type data from your products, text service claims from your technicians/dealers, and warranty claims data from your ERP/after-sales systems. Can you see how easily you could detect significant issues sooner, trace root causes of warranty spend, or identify the range of potentially impacted products?
We have the answer: SAP HANA-based EXA Emerging Issue Detection Platform.
Learn from the past and control your present & future
Our Emerging Issue Detection platform bridges the chasm between yesterday’s BI reporting, today’s self-service dashboards and tomorrow’s predictive analytics.
The Retrace-Analyze-Control principle of our platform enables you to optimally cope with product issues and alerts, resulting in a significant decrease in warranty costs.
Emerging Issue Detection enables data traceability from the end customer through to the factory process, enabling you to isolate the origin of the product or part failure. The platform combines harmonized machine data, ERP data, as well as service and claims history into one analytical framework.
The Emerging Issue Detection platform gives you the power to optimize your processes by determining patterns and validating hypotheses using advanced reporting capabilities and data analysis.
Key Features and Benefits
Pre-built, HANA-based framework for guided analytics
Strong out-of-the-box analytical capabilities
including fuzzy text matching, guided search, and pre-built dashboards
A solid foundation for advanced predictive analytics
based on HANA-PAL (Predictive Analytics Library) or HANA-R integration
Data model to combine
machine/sensor data, warranty and service claims, as well as other relevant ERP data
Interface for visual analytics tools
such as Tableau or SAP Lumira
a user and case-specific combination of data, charts, and results which can be used for further offline discussions or detailed deep-dive analysis
Modern SAP UI5-based interface
Customer Success Story
American producer of agricultural, construction and forestry machinery with locations and production around the globe
Use of vehicle telematics data as well as service and warranty claims for early issue detection
Easy-to-use platform which allows engineers and analysts access to self-service analytics
Workflow and data integration capabilities beyond what commercial off-the shelf self-service analytics tool vendors offer today
Outcome and Benefits
Identify relationships between telematics alerts, service claims, and resulting warranty payments
Identify issues early on which will result in warranty payments while significantly lowering warranty costs
Enable business users to better discuss the impact and priority of each issue based on thorough evidence packages
Balance the flexibility and openness of a self-service analytic tool with the complexity of advanced analytical algorithms without a steep learning curve for the business users
Data integration is the key to success in Emerging Issue Detection, as well as in any analytics project dealing with disparate data sources.
This Whitepaper discusses various approaches and provides practical advice and Best Practices.